Element Support
User Guides
Find step-by-step guides for your Element instruments, workflows, and assays, from setup through analysis.
Knowledge Base
Search troubleshooting articles, FAQs, and how-to guides to get quick answers and keep your work moving.
Software Support
Get help installing, configuring, and running Element software, with release notes and reference documentation.
Instrument Support
AVITI24
Site preparation guides, instrument user guides, and technical documentation for the AVITI24 sequencing and multiomics platform.
AVITI & AVITI LT
Site preparation guides, instrument user guides, and technical documentation for AVITI and AVITI LT benchtop sequencers.
Services
Service Plans
Choose the plan that matches your lab's throughput, risk tolerance, and regulatory requirements.
Setup
Our trained field service team delivers, installs, and qualifies your instrument so it’s ready for your lab.
Maintenance
Element engineers will carry out preventative maintenance on your instrument.
Relocation
When your lab moves, Element manages your instrument relocation from start to finish.
Additional Support
Safety Data Sheets
Software Release Notes
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