Field Service Engineer

San Diego, California, United States Customer Support Full-time
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A fantastic opportunity to grow your career with this cutting-edge technology in the next generation sequencing evolution. At Elemen you will be an internal part of our success as we build out our commercial presence in the field.
What will you be doing?
·       Frequently traveling to the customer site is required.  TRAVEL CAN RANGE FROM 25% AND GO UP TO 100% OF WORK TIME.
·       Providing onsite installation, upgrades, updates, repairs, and preventative maintenance service on next-generation sequencers
·       Assessing maintenance needs and implement a plan of action for instrument service
·       Displaying professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions
·       Interacting with customers to offer and assist in service contract sales and other service products
·       Collaborating with internal partners to resolve customer issues and improve processes
·       Following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
·       Executing installation, operational, and performance qualification services at customer sites
·       Utilizing service CRM software to accurately document work in a timely manner
What skills/experience do you need?
·       Must be highly motivated and have strong problem-solving ability
·       Excellent verbal and written communications skills
·       Must have good technical writing abilities
·       Must be able to work independently and as a team player
·       Must be flexible in working hours as this position may require customer support during non-regular business hours
·       Demonstrated account management skills
·       Quickly adapts to change
·       Aptitude for learning and understanding computer and IT systems/processes
·       Bachelor’s degree or Associate’s degree with 2 years of relevant experience or high school diploma/GED degree with 4 years of relevant experience in engineering, biology, chemistry or related field