Field Application Scientist

Remote Customer Support Full-time
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We are passionate about our mission to develop high performing products to study genomics in an unprecedented flexibility and to understand biology for the improvement of healthcare. We have built a highly efficient product-driven organization where employees can learn, grow and thrive in a challenging but encouraging environment.  We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.   We offer excellent benefits, which include a 401K plan, competitive health benefits, flexible vacation, and equity incentives.

What will you be doing?
  • Frequently traveling to customer site is required. TRAVEL CAN RANGE FROM 25% - 80% OF WORK TIME.
  • Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments
  • Supporting commercial team and customers in their technical applications and providing product training
  • Displaying professionalism, understanding, tact, fairness and technical knowledge in all customer interactions
  • Providing strategic and competitive feedback to marketing and product development teams, and independently leads or manages beta tests at customer sites
  • Working independently on significant and unique issues requiring collaboration with key decision makers and senior managers across the organization which may impact future products, concepts and technologies
  • Assisting sales and marketing on pre and post strategic sales activities requiring both technical depth and market knowledge
  • Delivering customer training and workshops, both in person and remote
  • Utilizing service CRM software to accurately identify and document customer opportunities
  • Collaborating with internal partners to resolve customer issues and improve processes
What skills/experience do you need?
  • Must be highly motivated and have strong problem-solving ability
  • Excellent verbal and written communications skills
  • Highly collaborative; able to work well within multidisciplinary teams
  • Familiar with NGS sample and library prep workflows
  • Skilled in nucleic acids and protein analytical methods
  • Generate high quality and reproducible wet lab data from established protocols
  • Strong relationship-building and Interpersonal skills
  • High degree of comfort navigating technical project discussions
  • Must be able to work independently and as a team player
  • Must be flexible in working hours as this position may require customer support during non-regular business hours
  • Demonstrated account management skills
  • Quick learner and adapts to change
  • Detail oriented
  • MS degree with 1-4 years experience plus experience in NGS library construction
  • Experience with NGS sequencing instrument and sequencing run set up preferred