Field Applications Scientist Manager: Europe - The Netherlands

Europe: The Netherlands Amsterdam, North Holland, Netherlands Sales Full-time
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Manager, Field Application Scientist

at Element Biosciences

EMEA

 

We are passionate about our mission to develop high performing products to study genomics with unprecedented flexibility and quality that enable researchers to better understand biology for the improvement of global health. We have built a highly efficient product-driven organization where employees can learn, grow and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness. 

Element Biosciences is a multi-disciplinary startup focused on innovating genetic analysis tools for the research and clinical markets. Element’s technology will broaden the end user experience through improved data quality and simplified workflows to benefit discoveries and diagnosis in healthcare.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

The EMEA Field Application Scientist Manager will Lead/manage Field Application Scientists (FAS) in achieving both short-term and long-term company goals and the placement and development of designated ‘strategically-important’ products, services, and capabilities.

  • Analyze trends and key application support issues that impact business results—drive resolution. Developing and continuously adjusting a detailed plan that provides the sales team with the strategy and tactics to lead them to success
  • Provide leadership and direction for assigned Field Application Scientists (FASs) to consistently meet or exceed performance objectives
  • Establish and maintain through specific training and education opportunities a competent workforce dedicated to providing a high level of application support
  • Foster leadership development within the FAS team to provide a solid base on which to build a world class application support organization that supports sales efforts and targets
  • Create and implement metrics for FAS organization
  • Track and report FAS KPI's
  • Train and coach all FASs in knowledge and skills required for continuous improvement
  • Make routine field visits with FASs and customers as required
  • Provide technical support to customers, sales and distributors (via phone, email, customer visits)
  • Participate in pre-sales conversations to contribute to revenue growth through instrument pre-sales and consumable pull through
  • Leverage strong structured problem-solving skills to identify and resolve customer need
  • Analyze utilization and other productivity reports to optimize individual and team performance
  • Liaison between R&D and FASs Team to ensure product changes are communicated to the team
  • Provide voice of customer to internal teams on product performance, implementation, and development areas, identify training and documentation gaps.
  • Giving feedback to inside personnel on changes in the marketplace and competitive information.
  • Provide input on new product ideas; participate in market assessments for proposed products
  • Accountable for expenses against budget
  • Responsible for in-field resource utilization
  • Ensure a high level of customer satisfaction is maintained
  • Experience with the use of Salesforce and demonstrated account management skills
  • Assisting with hiring, training, deployment and retaining of new FAS personnel

SKILLS AND EXPERIENCE:

  • Strong leadership skills and strategic thinking
  • Must have a proven track record in providing high level of FAS support and managing a budget (P&L)
  • Broad knowledge and practical experience in project management, personnel development, and leadership
  • Broad knowledge of FAS practice and principles
  • Must be adept at organizing, analyzing, and manipulating data into cohesive reports and presentations
  • Must be able to present to leadership in a clear and concise manner and articulate ideas in a proper format
  • Background in continuous improvement, process efficiencies and application support operations preferred
  • English speaking and second language is preferable.

EDUCATION AND EXPERIENCE:

  • Minimal requirement is a Bachelors or Associates degree in life sciences, engineering or business--advanced degree preferred
  • Minimum of 8 years’ experience in an application support role with at least 5 years of leadership management experience supervising a FAS team 
  • Based anywhere in the region.

TRAVEL: 

  • Up to 50% travel required.